A non-threatening way to get people talking about interpersonal conflicts in the workplace is to have them describe problem behaviors they’ve experienced with others. Much can be learned about a person’s own behavior by the way they describe others:
• Describe for me a situation where self-centered behavior produced bad teamwork that was expensive for the company. How did you deal with it?
• If you’d been the boss and wanted to solve the problem, how would you have done it? How would you have described the problem to the individual?
What you're looking for here is conflict resolution skills. The more specific and objective a person can be in describing a behavior they've experienced as a problem with others, the greater their chances of resolving conflict.
• Tell me about a time you’ve pulled the team together — how have you built morale?
• When have people you were working with not been as honest or sincere as you would have liked? What did you do?
Know how to evaluate what you hear about motivation and attitude in the workplace with fresh interview questions job applicants won't have rehearsed answers for.
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